By a Correspondent
South African mobile phone users are set to benefit from stronger consumer protections after the Independent Communications Authority of South Africa (Icasa) introduced new regulations aimed at curbing rising data costs and the loss of unused bundles.
The new rules, which came into effect on 23 January 2027, require mobile network operators to prioritise the use of older bundles first, automatically roll over most unused data, and charge for out-of-bundle usage only when customers have given explicit consent.
Under the updated regulations, Icasa stated that any unused portion of a data bundle must be rolled over at least once under the same terms and conditions as the original purchase. However, the rule does not apply to bundles with a validity of seven days or less, nor to uncapped, free, or promotional bundles.
“A licensee must, at the end of the validity period of a bundle, roll over any unused bundle or portions thereof at least once,” Icasa said, stressing that the process must be automatic and free of charge, with no action required from customers.
To further promote transparency, mobile operators are now also required to notify users when they have used 50%, 80%, and 100% of their data bundles. This measure is intended to help consumers track their usage and avoid unexpected charges.
Icasa said the reforms are designed to make mobile services more affordable, transparent, and user-friendly. “Our aim is to make mobile services fairer and to protect consumers,” the regulator noted.
The changes have been widely welcomed as a major victory for consumers who have long complained about hidden costs and wasted data, offering improved value and greater control for mobile users across the country.
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